You’re responsible for maintaining any licenses, insurance, bonding, registrations, or other requirements that apply where you operate. By using NextPour, you’re representing that your business is compliant with those requirements.

If we discover that an account is operating without required licenses, insurance, or other applicable requirements, the account may be suspended or terminated.

Yes. You can add additional email addresses for lead notifications, and authorized people from your company may access your dashboard.

At this time, NextPour does not offer separate user profiles or permission levels, so you’re responsible for controlling access to your account.

A lot.

You can control your service area, the types of properties you work on, the types of concrete work you want, whether you want new, replacement, or repair projects, and your lead volume or budget preferences.

You can change these settings anytime.

No.

Leads that match your active service area, project preferences, and account settings are delivered automatically in real time. The applicable lead price is deducted from your wallet when the lead is delivered.

No.

There are no monthly fees, monthly minimums, or long-term contracts.

You fund your wallet and pay for leads as they’re delivered.

Eligible unused cash funds remaining in your wallet can be refunded according to our Terms of Service.

Promotional, bonus, referral, or other non-cash credits do not have cash value and are not refundable.

You choose the maximum lead volume you’re willing to receive, but lead availability is not guaranteed.

Actual volume depends on things like your location, service area, project preferences, market demand, seasonality, and the number of matching homeowners in your market.

If your wallet does not have enough funds for the next matching lead, lead delivery may stop until you add funds.

You can reload your wallet manually or use auto-reload to help keep your account funded.

We use a mix of online marketing and lead-generation channels to reach people looking for concrete work.

Regardless of where a lead originates, it goes through the same NextPour lead filtering and quote-request process before being matched to contractors.

No. NextPour uses a limited shared-lead model.

A lead may be delivered to you and up to two other contractors, for a maximum of three contractors total. In some cases, fewer than three contractors may receive the lead.

We use this model because we believe it provides a better balance between lead cost and competition.

A valid lead is a legitimate project request from a real person with working contact information that matches the service area and project preferences active on your account when the lead is delivered.

A valid lead does not mean the homeowner is guaranteed to answer, schedule an estimate, hire you, or move forward with the project.

A homeowner not answering does not automatically make the lead invalid.

If the phone number and contact information are legitimate, the lead may still be valid even if you do not immediately reach the homeowner.

We recommend following up quickly and making more than one reasonable attempt to reach new leads.

Open the lead in your dashboard, select Dispute, choose the reason, and submit the dispute within 10 days of delivery.

We generally review disputes within 2–3 business days or less.

If the lead qualifies under our Refund & Credit Policy, the lead charge will be credited back to your NextPour wallet.

Yes.

You can pause lead delivery, restart when you’re ready, change your preferences, adjust your territory, and increase or decrease your lead volume.

There is no cancellation fee or long-term commitment.

NextPour connects you with the prospective customer.

From there, your business is responsible for contacting the homeowner, providing estimates, entering into any agreement, performing the work, collecting payment, and complying with applicable laws and business requirements.

NextPour is not a party to the agreement between you and the homeowner.